{"id":11,"date":"2025-05-26T13:20:50","date_gmt":"2025-05-26T13:20:50","guid":{"rendered":"https:\/\/forehealth.net\/?page_id=11"},"modified":"2025-08-02T10:31:22","modified_gmt":"2025-08-02T10:31:22","slug":"privacy-return-refund-terms-of-use","status":"publish","type":"page","link":"https:\/\/manus-ai.cn\/ch\/privacy-return-refund-terms-of-use\/","title":{"rendered":"\u9690\u79c1\u3001\u9000\u8d27\u4e0e\u9000\u6b3e\u3001\u4f7f\u7528\u6761\u6b3e"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"elementor-element elementor-element-224c4b21 e-flex e-con-boxed e-con e-parent\" data-id=\"224c4b21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d56ee56 elementor-widget elementor-widget-text-editor\" data-id=\"4d56ee56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"271\" data-end=\"328\"><strong data-start=\"273\" data-end=\"328\">Forehealth \u2013 Privacy, Return &amp; Refund, Terms of Use<\/strong><\/h1><p data-start=\"330\" data-end=\"363\"><strong data-start=\"330\" data-end=\"349\">Effective Date:<\/strong> 2nd August 2025.<\/p><p data-start=\"365\" data-end=\"566\">At Forehealth, we are committed to providing quality products and reliable customer service. Please review the following policies that govern your purchases, product use, and your rights as a customer.<\/p><hr data-start=\"568\" data-end=\"571\" \/><h2 data-start=\"573\" data-end=\"601\">1. Return &amp; Refund Policy<\/h2><p data-start=\"603\" data-end=\"759\">We want you to be completely satisfied with your Shine EPA 500 purchase. If for any reason you need to return a product, please review the guidelines below.<\/p><h3 data-start=\"761\" data-end=\"798\">Eligibility for Returns &amp; Refunds<\/h3><ul data-start=\"799\" data-end=\"1140\"><li data-start=\"799\" data-end=\"891\"><p data-start=\"801\" data-end=\"891\"><strong data-start=\"801\" data-end=\"814\">Timeframe<\/strong>: You may request a return or refund within <strong data-start=\"858\" data-end=\"869\">30 days<\/strong> of the delivery date.<\/p><\/li><li data-start=\"892\" data-end=\"1038\"><p data-start=\"894\" data-end=\"1038\"><strong data-start=\"894\" data-end=\"907\">Condition<\/strong>: Products must be <strong data-start=\"926\" data-end=\"938\">unopened<\/strong>, in <strong data-start=\"943\" data-end=\"965\">original packaging<\/strong>, and in <strong data-start=\"974\" data-end=\"997\">resalable condition<\/strong> (no signs of tampering or pill removal).<\/p><\/li><li data-start=\"1039\" data-end=\"1140\"><p data-start=\"1041\" data-end=\"1140\"><strong data-start=\"1041\" data-end=\"1062\">Proof of Purchase<\/strong>: A <strong data-start=\"1066\" data-end=\"1088\">valid order number<\/strong> and <strong data-start=\"1093\" data-end=\"1126\">receipt or confirmation email<\/strong> are required.<\/p><\/li><\/ul><p data-start=\"1142\" data-end=\"1180\"><strong data-start=\"1142\" data-end=\"1180\">Not eligible for return or refund:<\/strong><\/p><ul data-start=\"1181\" data-end=\"1462\"><li data-start=\"1181\" data-end=\"1252\"><p data-start=\"1183\" data-end=\"1252\">Opened or partially consumed bottles (for safety and hygiene reasons)<\/p><\/li><li data-start=\"1253\" data-end=\"1315\"><p data-start=\"1255\" data-end=\"1315\">Free bottles distributed through the \u201cFree Fish Oil Program\u201d<\/p><\/li><li data-start=\"1316\" data-end=\"1411\"><p data-start=\"1318\" data-end=\"1411\">Promotional bundles or gift-with-purchase items (unless the entire bundle is returned unused)<\/p><\/li><li data-start=\"1412\" data-end=\"1462\"><p data-start=\"1414\" data-end=\"1462\">Any product returned after 30 days from delivery<\/p><\/li><\/ul><h3 data-start=\"1464\" data-end=\"1494\">Defective or Damaged Items<\/h3><p data-start=\"1495\" data-end=\"1558\">If you receive a bottle that is damaged, leaking, or defective:<\/p><ul data-start=\"1559\" data-end=\"1758\"><li data-start=\"1559\" data-end=\"1663\"><p data-start=\"1561\" data-end=\"1663\">Contact Customer Support within <strong data-start=\"1593\" data-end=\"1603\">7 days<\/strong> of delivery at <strong data-start=\"1619\" data-end=\"1642\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1621\" data-end=\"1640\">info@forehealth.net<\/a><\/strong> or <strong data-start=\"1646\" data-end=\"1663\">+65 9071 8878<\/strong><\/p><\/li><li data-start=\"1664\" data-end=\"1758\"><p data-start=\"1666\" data-end=\"1758\">Include your order number, a brief description of the issue, and a photo of the damaged item<\/p><\/li><\/ul><p data-start=\"1760\" data-end=\"1796\">After verification, we will provide:<\/p><ul data-start=\"1797\" data-end=\"1892\"><li data-start=\"1797\" data-end=\"1846\"><p data-start=\"1799\" data-end=\"1846\">A <strong data-start=\"1801\" data-end=\"1840\">replacement bottle (free of charge)<\/strong>, or<\/p><\/li><li data-start=\"1847\" data-end=\"1892\"><p data-start=\"1849\" data-end=\"1892\">A <strong data-start=\"1851\" data-end=\"1866\">full refund<\/strong>, including shipping costs<\/p><\/li><\/ul><h3 data-start=\"1894\" data-end=\"1922\">How to Initiate a Return<\/h3><ul data-start=\"1923\" data-end=\"2100\"><li data-start=\"1923\" data-end=\"2034\"><p data-start=\"1925\" data-end=\"2034\"><strong data-start=\"1925\" data-end=\"1947\">Email your request<\/strong> to <strong data-start=\"1951\" data-end=\"1974\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1953\" data-end=\"1972\">info@forehealth.net<\/a><\/strong>, including your Name, Order Number, and Reason for Return<\/p><\/li><li data-start=\"2035\" data-end=\"2100\"><p data-start=\"2037\" data-end=\"2100\">Use the subject line:<br data-start=\"2058\" data-end=\"2061\" \/><strong data-start=\"2063\" data-end=\"2100\">\u201cReturn Request \u2013 [Order #12345]\u201d<\/strong><\/p><\/li><\/ul><p data-start=\"2102\" data-end=\"2228\">You will receive a <strong data-start=\"2121\" data-end=\"2150\">Return Authorization (RA)<\/strong> number within <strong data-start=\"2165\" data-end=\"2184\">2 business days<\/strong>. Unauthorized returns will not be accepted.<\/p><p data-start=\"2230\" data-end=\"2263\"><strong data-start=\"2230\" data-end=\"2263\">Return Shipping Instructions:<\/strong><\/p><ul data-start=\"2264\" data-end=\"2509\"><li data-start=\"2264\" data-end=\"2346\"><p data-start=\"2266\" data-end=\"2346\">Pack the sealed product(s) in their original box or similar protective packaging<\/p><\/li><li data-start=\"2347\" data-end=\"2406\"><p data-start=\"2349\" data-end=\"2406\">Clearly write the RA number on the outside of the package<\/p><\/li><li data-start=\"2407\" data-end=\"2509\"><p data-start=\"2409\" data-end=\"2509\">Use a <strong data-start=\"2415\" data-end=\"2444\">trackable courier service<\/strong> to ship the return to the address provided in our response email<\/p><\/li><\/ul><p data-start=\"2511\" data-end=\"2628\"><em data-start=\"2511\" data-end=\"2628\">Return shipping costs are the customer\u2019s responsibility unless the return is due to a defect or our shipping error.<\/em><\/p><h3 data-start=\"2630\" data-end=\"2651\">Refund Processing<\/h3><p data-start=\"2652\" data-end=\"2757\">Once we receive and inspect the return (typically within 3\u20135 business days), we will email you an update.<\/p><p data-start=\"2759\" data-end=\"2771\">If approved:<\/p><ul data-start=\"2772\" data-end=\"2957\"><li data-start=\"2772\" data-end=\"2863\"><p data-start=\"2774\" data-end=\"2863\">A refund will be issued to your <strong data-start=\"2806\" data-end=\"2833\">original payment method<\/strong> within <strong data-start=\"2841\" data-end=\"2863\">7\u201310 business days<\/strong><\/p><\/li><li data-start=\"2864\" data-end=\"2957\"><p data-start=\"2866\" data-end=\"2957\">Your bank or card issuer may take an additional <strong data-start=\"2914\" data-end=\"2935\">3\u20135 business days<\/strong> to reflect the refund<\/p><\/li><\/ul><p data-start=\"2959\" data-end=\"3053\"><strong data-start=\"2959\" data-end=\"2967\">Note<\/strong>: Shipping &amp; handling fees are non-refundable except for defective or incorrect items.<\/p><hr data-start=\"3055\" data-end=\"3058\" \/><h2 data-start=\"3060\" data-end=\"3075\">2. Exchanges<\/h2><p data-start=\"3077\" data-end=\"3145\">To exchange one SKU for another (e.g., Standard vs. Buy-1-Donate-1):<\/p><ul data-start=\"3146\" data-end=\"3346\"><li data-start=\"3146\" data-end=\"3231\"><p data-start=\"3148\" data-end=\"3231\">Complete the standard return process above for the original item (must be unopened)<\/p><\/li><li data-start=\"3232\" data-end=\"3272\"><p data-start=\"3234\" data-end=\"3272\">Place a new order for the desired item<\/p><\/li><li data-start=\"3273\" data-end=\"3346\"><p data-start=\"3275\" data-end=\"3346\">Refunds are processed after we receive and inspect the returned product<\/p><\/li><\/ul><hr data-start=\"3348\" data-end=\"3351\" \/><h2 data-start=\"3353\" data-end=\"3372\">3. Cancellations<\/h2><ul data-start=\"3374\" data-end=\"3624\"><li data-start=\"3374\" data-end=\"3489\"><p data-start=\"3376\" data-end=\"3489\"><strong data-start=\"3376\" data-end=\"3395\">Before Shipment<\/strong>: If your order hasn\u2019t shipped, contact <strong data-start=\"3435\" data-end=\"3458\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3437\" data-end=\"3456\">info@forehealth.net<\/a><\/strong> as soon as possible to cancel.<\/p><\/li><li data-start=\"3490\" data-end=\"3624\"><p data-start=\"3492\" data-end=\"3624\"><strong data-start=\"3492\" data-end=\"3510\">After Shipment<\/strong>: If your order is already in transit, you will need to complete the standard return process once it is delivered.<\/p><\/li><\/ul><hr data-start=\"3626\" data-end=\"3629\" \/><h2 data-start=\"3631\" data-end=\"3660\">4. Contact &amp; Support Hours<\/h2><p data-start=\"3662\" data-end=\"3723\">If you have any questions, contact our customer support team:<\/p><ul data-start=\"3725\" data-end=\"3830\"><li data-start=\"3725\" data-end=\"3759\"><p data-start=\"3727\" data-end=\"3759\"><strong data-start=\"3727\" data-end=\"3736\">Email<\/strong>: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3738\" data-end=\"3757\">info@forehealth.net<\/a><\/p><\/li><li data-start=\"3760\" data-end=\"3788\"><p data-start=\"3762\" data-end=\"3788\"><strong data-start=\"3762\" data-end=\"3771\">Phone<\/strong>: +65 9071 8878<\/p><\/li><li data-start=\"3789\" data-end=\"3830\"><p data-start=\"3791\" data-end=\"3830\"><strong data-start=\"3791\" data-end=\"3800\">Hours<\/strong>: Monday\u2013Friday, 9 AM\u20136 PM SGT<\/p><\/li><\/ul><p data-start=\"3832\" data-end=\"3920\">Please retain your tracking information until we confirm your return has been processed.<\/p><hr data-start=\"3922\" data-end=\"3925\" \/><h2 data-start=\"3927\" data-end=\"3967\">5. Product Usage &amp; Safety Information<\/h2><p data-start=\"3969\" data-end=\"4230\"><strong data-start=\"3969\" data-end=\"3986\">Suggested Use<\/strong>: Take <strong data-start=\"3993\" data-end=\"4024\">1 capsule daily with meals.<\/strong><br data-start=\"4024\" data-end=\"4027\" \/><strong data-start=\"4027\" data-end=\"4043\">Suitable for<\/strong>: Adults aged <strong data-start=\"4057\" data-end=\"4074\">18 and above.<\/strong><br data-start=\"4074\" data-end=\"4077\" \/><strong data-start=\"4077\" data-end=\"4100\">Not recommended for<\/strong>: Pregnant or breastfeeding women, and children.<br data-start=\"4148\" data-end=\"4151\" \/><strong data-start=\"4151\" data-end=\"4159\">Note<\/strong>: If you are taking medication, please <strong data-start=\"4198\" data-end=\"4218\">consult a doctor<\/strong> before use.<\/p><hr data-start=\"4232\" data-end=\"4235\" \/><h2 data-start=\"4237\" data-end=\"4257\">6. Privacy Policy<\/h2><p data-start=\"4259\" data-end=\"4395\">We respect and protect your privacy. Any information collected during orders, returns, or customer service interactions is used only to:<\/p><ul data-start=\"4396\" data-end=\"4541\"><li data-start=\"4396\" data-end=\"4425\"><p data-start=\"4398\" data-end=\"4425\">Process orders and payments<\/p><\/li><li data-start=\"4426\" data-end=\"4458\"><p data-start=\"4428\" data-end=\"4458\">Fulfill deliveries and returns<\/p><\/li><li data-start=\"4459\" data-end=\"4509\"><p data-start=\"4461\" data-end=\"4509\">Communicate with you about your order or account<\/p><\/li><li data-start=\"4510\" data-end=\"4541\"><p data-start=\"4512\" data-end=\"4541\">Comply with legal obligations<\/p><\/li><\/ul><p data-start=\"4543\" data-end=\"4719\"><strong data-start=\"4543\" data-end=\"4587\">We do not sell, rent, or share your data<\/strong> with third parties except as required by law or to complete your transaction (e.g., with payment processors or shipping companies).<\/p><p data-start=\"4721\" data-end=\"4867\">We use cookies to improve user experience and analytics. You may disable cookies in your browser, although some site functionality may be limited.<\/p><p data-start=\"4869\" data-end=\"4973\">To exercise your rights regarding data access, correction, or deletion, contact <strong data-start=\"4949\" data-end=\"4972\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"4951\" data-end=\"4970\">info@forehealth.net<\/a><\/strong>.<\/p><p data-start=\"4975\" data-end=\"5058\">Full details will be available in our complete [Privacy Policy] (link to be added).<\/p><hr data-start=\"5060\" data-end=\"5063\" \/><h2 data-start=\"5065\" data-end=\"5083\">7. Terms of Use<\/h2><h3 data-start=\"3309\" data-end=\"3335\">1. <strong data-start=\"3316\" data-end=\"3335\">Use of the Site<\/strong><\/h3><p data-start=\"3336\" data-end=\"3349\">You agree to:<\/p><ul data-start=\"3350\" data-end=\"3507\"><li data-start=\"3350\" data-end=\"3392\"><p data-start=\"3352\" data-end=\"3392\">Use the website for lawful purposes only<\/p><\/li><li data-start=\"3393\" data-end=\"3454\"><p data-start=\"3395\" data-end=\"3454\">Not engage in fraudulent, misleading, or abusive activities<\/p><\/li><li data-start=\"3455\" data-end=\"3507\"><p data-start=\"3457\" data-end=\"3507\">Provide accurate information when placing an order<\/p><\/li><\/ul><hr data-start=\"3509\" data-end=\"3512\" \/><h3 data-start=\"3514\" data-end=\"3544\">2. <strong data-start=\"3521\" data-end=\"3544\">Product Information<\/strong><\/h3><p data-start=\"3545\" data-end=\"3691\">We make every effort to describe our products accurately. However, we do not guarantee that all descriptions are error-free, complete, or current.<\/p><p data-start=\"3693\" data-end=\"3850\">The Shine EPA 500 supplement is a <strong data-start=\"3727\" data-end=\"3758\">nutritional support product<\/strong>, not a medication. It is <strong data-start=\"3784\" data-end=\"3849\">not intended to diagnose, treat, cure, or prevent any disease<\/strong>.<\/p><hr data-start=\"3852\" data-end=\"3855\" \/><h3 data-start=\"3857\" data-end=\"3884\">3. <strong data-start=\"3864\" data-end=\"3884\">Pricing &amp; Orders<\/strong><\/h3><ul data-start=\"3885\" data-end=\"4099\"><li data-start=\"3885\" data-end=\"3935\"><p data-start=\"3887\" data-end=\"3935\">Prices are listed in SGD unless stated otherwise<\/p><\/li><li data-start=\"3936\" data-end=\"3987\"><p data-start=\"3938\" data-end=\"3987\">We reserve the right to change prices at any time<\/p><\/li><li data-start=\"3988\" data-end=\"4040\"><p data-start=\"3990\" data-end=\"4040\">Orders may be canceled or modified before shipment<\/p><\/li><li data-start=\"4041\" data-end=\"4099\"><p data-start=\"4043\" data-end=\"4099\">All sales are subject to our <a class=\"\" href=\"#\" rel=\"noopener\" data-start=\"4072\" data-end=\"4099\">Return &amp; Refund Policy<\/a><\/p><\/li><\/ul><hr data-start=\"4101\" data-end=\"4104\" \/><h3 data-start=\"4106\" data-end=\"4136\">4. <strong data-start=\"4113\" data-end=\"4136\">Shipping &amp; Delivery<\/strong><\/h3><ul data-start=\"4137\" data-end=\"4285\"><li data-start=\"4137\" data-end=\"4176\"><p data-start=\"4139\" data-end=\"4176\">Delivery timelines are estimates only<\/p><\/li><li data-start=\"4177\" data-end=\"4234\"><p data-start=\"4179\" data-end=\"4234\">Delays may occur due to third-party logistics providers<\/p><\/li><li data-start=\"4235\" data-end=\"4285\"><p data-start=\"4237\" data-end=\"4285\">We are not liable for delays outside our control<\/p><\/li><\/ul><hr data-start=\"4287\" data-end=\"4290\" \/><h3 data-start=\"4292\" data-end=\"4324\">5. <strong data-start=\"4299\" data-end=\"4324\">Intellectual Property<\/strong><\/h3><p data-start=\"4325\" data-end=\"4474\">All content on this website (text, logos, images, icons) is the property of Forehealth or its licensors and may not be reproduced without permission.<\/p><hr data-start=\"4476\" data-end=\"4479\" \/><h3 data-start=\"4481\" data-end=\"4515\">6. <strong data-start=\"4488\" data-end=\"4515\">Limitation of Liability<\/strong><\/h3><p data-start=\"4516\" data-end=\"4553\">To the fullest extent allowed by law:<\/p><ul data-start=\"4554\" data-end=\"4762\"><li data-start=\"4554\" data-end=\"4666\"><p data-start=\"4556\" data-end=\"4666\">We are not liable for any indirect, incidental, or consequential damages from your use of our site or products<\/p><\/li><li data-start=\"4667\" data-end=\"4762\"><p data-start=\"4669\" data-end=\"4762\">Our total liability for any claim will not exceed the amount paid for the product in question<\/p><\/li><\/ul><hr data-start=\"4764\" data-end=\"4767\" \/><h3 data-start=\"4769\" data-end=\"4809\">7. <strong data-start=\"4776\" data-end=\"4809\">User Accounts (if applicable)<\/strong><\/h3><p data-start=\"4810\" data-end=\"4932\">You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.<\/p><hr data-start=\"4934\" data-end=\"4937\" \/><h3 data-start=\"4939\" data-end=\"4963\">8. <strong data-start=\"4946\" data-end=\"4963\">Governing Law<\/strong><\/h3><p data-start=\"4964\" data-end=\"5076\">These Terms are governed by the laws of <strong data-start=\"5004\" data-end=\"5017\">Singapore<\/strong>. Any disputes will be resolved in the courts of Singapore.<\/p><hr data-start=\"5078\" data-end=\"5081\" \/><h3 data-start=\"5083\" data-end=\"5107\">9. <strong data-start=\"5090\" data-end=\"5107\">Modifications<\/strong><\/h3><p data-start=\"5108\" data-end=\"5222\">We may revise these Terms at any time. Continued use of the site after changes means you accept the revised Terms.<\/p><hr data-start=\"5224\" data-end=\"5227\" \/><h3 data-start=\"5229\" data-end=\"5248\">10. <strong data-start=\"5237\" data-end=\"5248\">Contact<\/strong><\/h3><p data-start=\"5249\" data-end=\"5356\">If you have any questions about these Terms, contact:<br \/><strong data-start=\"5303\" data-end=\"5312\">Email<\/strong>: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"5314\" data-end=\"5329\">admin@sight.com<\/a><br data-start=\"5329\" data-end=\"5332\" \/><strong data-start=\"5332\" data-end=\"5341\">Phone<\/strong>: +65 9071 8878<\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Forehealth \u2013 Privacy, Return &amp; Refund, Terms of Use Effective Date: 2nd August 2025. At Forehealth, we are committed to providing quality products and reliable customer service. Please review the following policies that govern your purchases, product use, and your rights as a customer. 1. Return &amp; Refund Policy We want you to be completely&#8230;<\/p>","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bst_post_transparent":"","_bst_post_title":"","_bst_post_layout":"","_bst_post_sidebar_id":"","_bst_post_content_style":"","_bst_post_vertical_padding":"","_bst_post_feature":"","_bst_post_feature_position":"","_bst_post_header":false,"_bst_post_footer":false,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy, Return &amp; Refund, Terms of Use - Forehealth<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/manus-ai.cn\/ch\/privacy-return-refund-terms-of-use\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy, Return &amp; Refund, Terms of Use - Forehealth\" \/>\n<meta property=\"og:description\" content=\"Forehealth \u2013 Privacy, Return &amp; Refund, Terms of Use Effective Date: 2nd August 2025. At Forehealth, we are committed to providing quality products and reliable customer service. Please review the following policies that govern your purchases, product use, and your rights as a customer. 1. 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